Refund Policy

We would rather fix a problem than argue about it. Here is exactly what you can expect.

Full refund, no questions

• If we cannot deliver what you paid for — a report that never arrives, a consultation we cannot fulfil — you get a full refund.
• If you were charged twice, or charged for the wrong product, we refund the difference immediately.

Reports and readings

• If your report has a factual error in the chart calculation (wrong placements because of an error on our side), we correct and re-deliver it free, or refund you if you prefer.
• If you entered the wrong birth details, we will recalculate once at no charge — just tell us within 7 days.
• Because reports and answers are prepared individually for you, we cannot refund a correctly delivered report simply because you disagree with the reading.

Question packs and subscriptions

• Unused questions in a pack can be refunded on a pro-rata basis within 7 days of purchase.
• The Daily Cosmic Shield is a 30-day plan; cancel any time and it simply does not renew.

How to ask

Reply to any WhatsApp message from us with your order reference, or email support@. Approved refunds are returned to the original payment method within 5–7 working days.